How much does it cost to build a website?
It depends on a number of factors – such as the scope of work, chosen technology platform, number & complexity of features etc. As per our 10+ years of experience development costs can be reduced by proper definition work up front. Our business model enables us to deliver high -end sites at a cost significantly lower than our competition. After an initial consultation session, we give you ballpark estimates for design and development of your website. Once you approve the initial estimates, we do detailed analysis and estimation of the scope of work and present the final proposal with cost and timeline details.
Can your developers make minor changes to the website that was created by someone else?
Yes, in most cases. Our team has extensive experience working on a wide range of technologies and solutions. Unless your website uses some obscure software or non-standard features, we can certainly take over the maintenance of the site. In any case, we will be happy to look at your site at no cost to you and give you an assessment of work and cost before taking up the assignment.
What if I’m not satisfied with the way the project is going?
The Client can escalate the matter to senior managers as well as top management through e-mails, instant messengers such as Skype and by telephone. And we assure you to listen to you with intention of finding the most amicable solution.
The most common complaints in our industry are that the project is running overtime, or that the developer is resisting suggestions that could improve the product.
A common development trap is to become aware of the risk of a missed deadline only at the end of the project. RWS’s strict adherence to iterative development (mini-projects of 2-4 weeks) helps us to avoid this trap. We track actual time required for each development task (each task should take no more than 2 hours, which means it is only counted towards project completion when it is completely done) and compare it to estimated time.
At the end of each iteration we ask ourselves, “How long was this supposed to take, and how long did it really take?” The same question applies to both the absolute time frame (Did we make our deadline?) and to our skill at accurately estimating (Did each task take the amount of time we thought it would?). If we find that the project is taking more time than we expected, then we can meet with the Client to discuss how to proceed and act accordingly whether adding more programmers, adjusting the schedule or cutting low priority functionality.
Ideally, all features are defined before the contract is signed. The problem is that often nobody, not even the Client, knows everything that should be in a system until the testing of the new features begins. RWS’s process makes it easy to incorporate new ideas into the design as we go. Occasionally, however, the Client and RWS may disagree on whether major features were already covered in the contract. When such disagreements arise, as they invariably do, we look for ways to solve the impasse. Our goal is a collaborative relationship, based upon long-term understanding of mutual gain.
Do programmers write code in their native language?
No all code is written in British English. RWS development team members are very strong in English communication skills – this is an inflexible requirement.
Is the code documented?
A project is not deemed complete until proper documentation is provided. We believe it is our professional responsibility to provide well-documented code. It also helps us in future projects to enhance functionality if and when the Client requires it.
What warranty does RWS offer on its work?
We fix any defects which you bring to our attention within 90 days of project completion. We don’t expect you to pay for our mistakes. Defect management is one of our biggest priorities. We expect the number of defects to fall off as the project approaches completion. If this is not happening, we will know about it after just a few weeks and take appropriate action.
Do you sign non-disclosure agreements?
Sometimes our clients ask us not to disclose any information about the project we are involved in or to keep the ownership for the developed software to themselves. To meet these requirements we sign and send non-disclosure agreement by fax, e-mail or by mail, and pass to the client all the rights on the software developed by us.
How can I control the work on my project?
We keep in touch with the clients through e-mail and instant messengers, such as Yahoo Messenger, MSN Messenger, Skype. Yes we use Online Project Management Tool Base Camp (basecamphq.com) where you can find daily update of your project. We also mail you about the amount of work that has been completed and intermediate results, as well as discuss changes and proposals.
How can we cooperate with you?
If you are interested in a cooperation, send us an email at firstname.lastname@example.org with a short description of your needs, including project description/specification and deadlines, if any. We will analyze your request and get back to you with a proposal on the best technical execution as per your requirement and time and cost estimation.
In case you have additional questions or doubts you are most welcome to email us at email@example.com and we will make sure your queries are answered.
What city are you from?
We are located in Ahmedabad, the financial capital of the state of Gujarat. It is the largest city in Guajarat and 7th largest in India. Moreover, Ahmedabad is known as an important base for the India’s independence movement.
Our time zone is +5.5 GMT.
Security issues are a priority for my company. How does RWS address these issues?
At RWS we follow a tri-level approach to security. Our security services cover end-to-end support for physical, data, and network security including: design and engineering services, monitoring services, security administration, and auditing services. Our approach is focused on ensuring that all systems and applications operate in a safe and reliable environment.
What happens once RWS’s task/project is completed?
RWS takes pride in its ability to get the job done and to fulfill a client’s expectations. Part of our contractual agreement with our clients is our guarantee against the workmanship completed. We offer on-going support programs to clients so they can focus their attention on managing their business.
What methods do you follow in design and development?
Details on our development process are available on the following link: Rightway Solution Development Process
What are your terms of payment?
We offer flexible payment options depending on the size of the budget and the time schedule. For smaller projects you can pay 50% of the total cost estimate upfront and remaining 50% upon project completion. For larger more complex projects we will devise a payment schedule based on projected delivery schedule.
How long does a project take?
Determined by the complexity of the project and desired delivery date, we do our best to meet any delivery schedule set by the client.
Can you do rush jobs?
Flexibility is our strength. With adequate information, we can expedite your job request to meet your needs.
How will I receive my project once it’s completed?
Once the payment formalities are done, we transfer all deliverable to you as agreed upon. Once project is completed and/or approved on our testing server, our team will deploy it on your live server with in depth testing. We do not charge you for deployment on live/prodcution server.
Who owns the copyright?
Once you have made final payment for work done by RWS, it belongs to you, and we no longer own any entitlement to it. We will just take your consent on whether or not to use it as part of our portfolio.
What kind of guarantee do you offer?
We offer a 100% satisfaction guarantee. From the time we complete your project and forward it to you for your approval, you have a window of 90 days wherein we make all necessary changes. This includes bug fixing, cosmetic and content changes that are a part of project scope free of charge. Now, we always stand by your side even if projects gets live. After free support is over, you can opt for paid maintanance and support as per your requirements for regular updates and maintannace of your application. As referral is a large part of our business, we want to be sure you are completely satisfied with your project.
If you have any other questions please do not hesitate to contact us.