What services does RWS offer? What kind of projects have you worked on?
What does it take to succeed in this digital, web-centered world of electronic commerce?
Not just technology. Nor the talent and skills to create elegant and well designed websites. Success in the web economy is a combination of business vision and an ability to leverage that vision so that it translates into a service of economic impact. The services we offer, our portfolio, our testimonials will tell you more
How do I ensure that I am dealing with a service provider who can manage my project requirements effectively?
A few things that you need to watch out for are requirements document, a development methodology, clear and excellent communication channels and the ability to understand and think ahead of a business model.
Please Explore our Quick Start Pilot option, One way is to start slow and earn this trust.
How much does it cost to build a website?
It depends on a number of factors - such as the number of pages and the comprehensiveness and complexity of the pages. Simple pages containing text and photos are easier to build that pages involving special features and special effects and design elements. Also development costs can be reduced by proper definition work up front. Our business model enables us to deliver high end sites at a cost significantly lower than our competition. After an initial consultation session, we are able to give you some estimates for design and development.
Can s make minor changes to the website that was created by someone else?
Yes, in most cases. Our team has a wide range of experience using a wide range of software and services. Unless your website uses some obscure software or non-standard features, we can certainly take over the maintenance of the site. In any case, we will be happy to look at your site at no cost to you and give you an assessment.
What if I'm not satisfied with the way the project is going?
The Client can reach at top management immediately through e-mail and instant messengers, such as Yahoo Messenger, MSN Messenger, Skype and Phone.
The most common complaints in our industry are that the project is running overtime, or that the developer is resisting suggestions that could improve the product.
A common development trap is to become aware of the risk of a missed deadline only at the end of the project. RWS's strict adherence to iterative development (mini-projects of 2-4 weeks) helps us to avoid this trap. We track actual time required for each development task (each task should take no more than 2 hours, which means it is only counted towards project completion when it is completely done) and compare it to estimated time.
At the end of each iteration we ask ourselves, "How long was this supposed to take, and how long did it really take?" The same question applies to both the absolute time frame (Did we make our deadline?) and to our skill at accurately estimating (Did each task take the amount of time we thought it would?). If we find that the project is taking more time than we expected, then we can meet with the Client to discuss how to proceed-add more programmers, adjust the schedule, or cut low priority functionality.
Ideally, all features are defined before the contract is signed. The problem is that often nobody, not even the Client, knows everything that should be in a system until the testing of the new features begins. RWS's process makes it easy to incorporate new ideas into the design as we go. Occasionally, however, the Client and RWS may disagree on whether major features were already covered in the contract. When such disagreements arise, as they invariably do, we look for ways to solve the impasse. Our goal is a collaborative relationship, based upon long-term understanding of mutual gain.
Do programmers write code in their native language?
No all code is written in British English. RWS development team members are very strong in English communication skills - this is an inflexible requirement.
Is the code documented?
A project is not deemed complete until proper documentation is provided. We believe it is our professional responsibility to provide well-documented code. It also helps us in future projects to enhance functionality if and when the Client requires it.
What warranty does RWS offer on its work?
We fix any defects which you bring to our attention within 90 days of project completion. We don't expect you to pay for our mistakes. Defect management is one of our biggest priorities. We expect the number of defects to fall off as the project approaches completion. If this is not happening, we will know about it after just a few weeks and take appropriate action.
Do you sign non-disclosure agreements?
Sometimes our clients ask us not to disclose any information about the project we are involved in or to keep the ownership for the developed software to themselves. To meet these requirements we sign and send non-disclosure agreement by fax, e-mail or by mail, and pass to the client all the rights on the software developed by us.
Can the economy of India or political events prevent you to deliver my project in time?
The events must be very significant for us to stop working, like a major earthquake or any other natural disaster.
Clients and our business are important for us. There are projects deadlines which we have to keep in any situation. However, it doesn't mean that we don't care what happens in our country - each employee has free time and can spend it on what he thinks is the best.
How can I control the work on my project?
We keep in touch with the clients through e-mail and instant messengers, such as Yahoo Messenger, MSN Messenger, Skype. Yes we use Online Project Management Tool Base Camp (basecamphq.com) where you can find daily update of your project. We also mail you about the amount of work that has been completed and intermediate results, as well as discuss changes and proposals.
How can we cooperate with you?
Just send us an email with any questions that might be interesting or not clear to you. Or, if everything is clear and you wish to work with us, send us:
Short description of your needs, probably a concept or specification of your project description of the deadlines, if any We will analyze your request and, in turn, send you:
Our proposal concerning the technical part of the project (tools, methods, solutions we are able to come up with as a result of brainstorming) time and cost estimates for the project
Where is India located? What city are you from?
India is located Southern Asia, bordering the Arabian Sea and the Bay of Bengal, between Burma and Pakistan.
We are located in Ahmedabad, the financial capital of the state of Gujarat. This city is the largest in Gujarat and the 7th largest in India, Ahmedabad has this distinction to be known as an important base for the India's independence movement.
Our time zone is +5.5 GMT.
Security issues are a priority for my company. How does RWS address these issues?
At RWS we follow a tri-level approach to security. Our security services cover end-to-end support for physical, data, and network security including: design and engineering services, monitoring services, security administration, and auditing services. Our approach is focused on ensuring that all systems and applications operate in a safe and reliable environment.
What happens once RWS's task/project is completed?
RWS takes pride in its ability to get the job done and to fulfill a client's expectations. Part of our contractual agreement with our clients is our guarantee against the workmanship completed. We offer on-going support programs to clients so they can focus their attention on managing their business.
What methods do you follow in design and development?
What are your terms of payment?
There are two payment options depending on size of budget and time schedule. For smaller projects there is an initial payment of 50% of the total cost of the estimate is required upon contracting with us, with the remainder due upon completion of the project. For larger more complex projects we will devise a payment method plan over the projected time schedule.
How much will a project cost?
All charges will be quoted prior to job acceptance. We will give you an estimated budget size or breakdown of costs in a fully written proposal. However, to help small businesses, freelancers, self-employed to have an effective web presence, we have structured our pricing to suit their budget needs.
How long does a project take?
Flexibility is our strength. With adequate information, we can expedite your job request to meet your needs
Can you do rush jobs?
Determined by the complexity of the project and specified delivery date, we will do our best to meet any requirements set by the client.
How will I receive my project once it's completed?
Once project is completed or approved on our testing server our team will deploy on your live server with in depth testing. Yes there is no charge for deployment.
Who owns the copyright?
Once you have made final payment for work done by RWS, it belongs to you, and we no longer own any entitlement to it. The only thing we ask is if we can use it in our portfolio.
What kind of guarantee do you offer?
We offer a 100% satisfaction guarantee. From the time we complete your project and forward it for your approval, you have 90 days for any mistake and to make minor content or cosmetic changes. As referral is a large part of our business, we want to be sure you are completely satisfied with your project. If you have any other questions please do not hesitate to contact us.