Project Communication Strategy
We believe that the key ingredient for successful project execution and completion is an effective and upfront channel of communication between the onsite and offshore development teams. Good communication skill is vital thing to understand each other clearly and make the client confident to outsource their needs. Therefore, we always take care of efficient and transparent communication channels and maintain a effective sharing of information in real-time.
Our considerable experience in handling the requirements of overseas clients helps us to understand them and their work environments and work comfortably in virtual offices despite of having physical distances.
Features of our communication strategy at a glance
Once the project requirements are well defined and the project is ready for initiating development, the project SRS is shared with the development team for detail analysis for the requirement, fact-finding, study existing system (if any) and application workflow and understanding client objectives as per the feature requirements.
As per the project requirements and plan we assign team member(s) and define their task for the project. We give contact details of the Project Manager and the Team Leader who supposed to be in touch with client during the whole project execution phase. Client can contact our team through various contact points.
Single Point of Contact
A single point of contact is made available to the client for ease of communication. However, if required the client can get in touch with individual team members as per the protocol to handle pertinent issues. Client can contact our staff via Skype, Email, Chat through messenger and phone.
Strategy & Timelines
Once drawn up, these are documented and centrally archived for everyone’s reference and status update.
Security of Communication
We treat all communication regarding the project as extremely sensitive and all team members are bound to keep all information within the office.
Online Project Management
To improve work efficiency and for easy accessibility of information among all involved we use our online project collaboration software FastCollab involving all project team members along with client team & stakeholders.
Completely Web-Enabled Interface
For efficient and instant interaction coupled with Clear Escalation Procedures to resolve any issue if so required.
Weekly / Fortnightly Reviews
As per the requirement of the project, review meeting are scheduled which can be in person or in virtual meeting rooms, through video, VOIP or teleconferences.
Of all procedures, processes, feedbacks and meetings and also consolidation of all resources & files for easy sharing, recall and reference.
Post Handing Over Support
We also look into minor details after hand over of the project to ensure smooth functioning of the application.
If our client feel the need to contact us at any stage of the project, he can call up meetings at his initiative too.